Solara Medical Supplies Reviews | solaramedicalsupplies.com @ PissedConsumer

Merle W Uem

Horrible customer service and you have to wait way to long to even talk to anyone at the company about anything.

Mar 25, 2024

1.3

Solara/Adapt Health do not seem to care about customers. It is almost impossible to get in touch with them since they put you on hold for up to an hour. They also lie. I was told that if I needed help with my Freestyle Libre they could help but then they turn around and say that they can't do that. Bad customer service, making clients wait forever and lack of concern seem to be the way Solara/Adapt Health are run.

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Cons:

Horrible customer service

Preferred solution: Apology

Fanny Koi

Woodway, Texas

Angry, Frustrated, and Mad

Mar 17, 2024

1.0

1. Understafffed, and unskilled, agents are rude and unhappy with their job. 2. Why can't you provide an itemized statement with diagnosis code on every invoice? I could pay immediately with that. 3. If I could get through on the phone I would ask for an itemized statement with a diagnosis code. 4. After requesting and not receiving an itemized statement with diagnosis code then you threaten me with a service charge if I don't pay... 5. If you cannot provide good service, be friendly and professional they why don't you close your company? 6, I am waiting for your answer, but I know you will not.

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User's recommendation: Run, Run Fast, find anyone else you can.

Anonymous

Guest-5687830

Bellevue, Washington

Error made by Solara ONE year ago. I informed them I would need their service.od

Mar 08, 2024

1.0

I have received an immense amount of calls from many numbers Ridiculous. They won't stop. I block the number they call from,then they call from a different number. I would never ever use SOLARA.

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User's recommendation: Just don't! Many others to choose from.

Anonymous

Guest-5523027

Holland, Michigan

Horrible service

Jan 12, 2024

1.0

I have had a horrible experience over and over again. I try to order supplies and have to jump through so many hoops only to NEVER receive my supplies. The newest excuse is that my insurance is inactive...except it isn't. I have the same insurance I have had for over a decade. I am now weeks without necessary supplies.

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User's recommendation: Don't use this supplies. RUN!

Teagyn Xyz

Lafayette, Indiana

Need new Dexcom G6 meter

Dec 27, 2023

I recently moved, and in the process my meter was lost. I have supplies coming, but I do not have a meter or charger cord. Can you help?

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Anthony R Pbg |

Ventura, California

No Knowledge About Flexible Spending Account (FSA) Requirements

Sep 22, 2023

2.6

Updated by user Oct 07, 2023

SOLARA MEDICAL SUPPLIES Diabetes Specialty Division of ADAPTHEALTH cant provide receipt for the charge against my Flexible Spending Account (FSA) Credit card for an insulin pump. FSA will not pay unless there is a document showing the Credit card charge went for the insulin pump. FSA Administrator refuses to allow the charge as there is no document SOLARA MEDICAL SUPPLIES can provide that links the FSA credit card charge to the pump on an invoice or receipt.

Original review Sep 22, 2023

Today I called Solara about a simple request: Q1. HOW CAN I GET A COPY OF A DETAILED INVOICE THAT IS ACCEPTABLE TO MY FLEXIBLE SPENDING ACCOUNT (FSA) ADMINISTRATOR? The FSA Administrator requires an itemized receipt of medical supplies that you can submit to them for reimbursement. The so-called "invoices" in Solara's PAYMENT HISTORY page provides NO DETAIL acceptable. So when the FSA Administrator rejects the payment and you request the Solar Accounts Payable (AP), they are unwilling and unable to provide this. Solara cannot inform you when they can send you an itemized invoice for a pump. Instead they provide a CREDIT CARD TRANSACTION REPORT that does not even list WHAT supplies or devices - as well as their costs - were charged against your FSA Crédit Card. This means a Customer will not be able to use their FSA Credit card but will have to foot the bill (invoice) themselves. Trying to explain this to the Solara folks on the phone is a fruitless effort. I have been put on WAIT and this has taken well over 2 hours of waiting. And the people on the Solara phones will HANG UP on you - as they did me.

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User's recommendation: Look for a more customer respectful and customer service friendly medical supplier who LISTENS to you and RESPONDS to you questions.

Mandy W Fto

Pissed off customer

Sep 12, 2023

This company likes to hold invoices and bill multiples at once, they do not like to answer calls or you have an hour or more wait times, no communication between them and customers. If you ask to speak to a supervisor they put you on hold and hang up.

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Cons:

User's recommendation: Don’t use this company

Kylian Tcl

Saint Paul, Minnesota

Very poor service and frustration dealing with customer service poor response time.

Mar 22, 2023

2.1

Solara Medical Supplies - Very poor service and frustration dealing with customer service poor...

Service and responsiveness. Very frustrating experience and multiple phone calls required to resolve problem. Waited about 100 minutes on phone for an answer. They are not responsive to customer needs. It has been very frustrating trying to do business with them. I am looking for a new durable medical vendor.

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User's recommendation: Don’t deal with them.

Brittony Ugs

Brittony Ugs |

Myrtle Beach, South Carolina

No answer from you. No order sent by you. Ordered weeks ago.

May 25, 2023

1.0

Non shipment of order. I ordered Libre2. A few weeks ago. You said I would get it in 7 to 14 days. It has been much longer. WHY

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User's recommendation: Send irders

James C Bym

James C Bym |

Livonia, Michigan

Just want to order supplies. Would love to just talk to a human being.

Jun 17, 2023

COMMUNICATION !!find somebody else communication !! Find somebody else COMMUNICATION!! Find somebody else.

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Loss:

$100

Cons:

Communication

Preferred solution: Deliver product or service ordered

User's recommendation: Find someone else

Brittony Ugs

Brittony Ugs |

Cartersville, Virginia

Not happy. No service. No shipment.

May 05, 2023

1.0

Order for Libre 2. Order not processed. Not delivered. Why are you so slow. You were recommended to me. But I am not happy with your no service.

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User's recommendation: Be careful.

Anonymous

Guest-4610769

Tomari, Okinawa

Horrible customer service. All calls are handled by work-from-home girls in the Philippines Clueless and difficult to understand.

May 22, 2023

1.0

Billing my credit card for 4 orders but sent none! Customer service calls are routed to work-from-home Filipinos who are polite but clueless No knowledge of product or medical conditions. Thick accents an difficult to understand.

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User's recommendation: Don't patronize. Demand they hire in USA!

Anonymous

Guest-4484117

Kings Mountain, North Carolina

Supplies

Apr 02, 2023

1.0

Solara doesn't ship supplies as promised. I've been waiting 4 weeks and as of today, I have not received my Dexcom6. Solara has phone issues. I called Solara to check on my Dexcom6 supplies; and the number was disconnected on 2 occasions. I called back and a representative answered after holding for 35 mins. The Solara representative stated she was clueless as to what was going on with the company. She stated Solara had issues and she did not want to say anymore for fear of giving the company a bad name. The Solara representative transfered me to another representative who stated my order was shipped that day; of course that was 4 weeks ago. Solara has unprofessional and unknoweable customer service staff. Staff have no knowledge of what's going on; Staff are coached to tell you that your supplies are in the Quality Department and there is no Quality Department. I don't think there's a Shipping Department either based on my experience. The representative sent me a survey and tagged it "Pissed Consumer " I would never use that language. Such unprofessionalism And poor service. ASPN needs to cancel Solara as a supplier. They are not meeting the customer needs. I've been sticking my fingers for my glucose reading for 4 ,weeks now. My fingers are numb.

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User's recommendation: Solara doesn't follow through with orders as promised. Poor customer service.

Alexandra M Nio

Warning for DIABETICS

Jan 12, 2023

1.0

I cannot believe that Solara is still in business! I have been a type 1 diabetic for over 30 YEARS and I have never had to deal with a more negligent medical supply company. The ONLY reason I had to use them was because of my insurance company which SOLARA charged for supplies that I NEVER received. For 2 years I have NEVER received my supplies on time or the amount that SOLARA billed my insurance for. I have had to go over a month without my pump waiting on SOLARA to get my supplies shipped. Everything you call their customer service you will be told one of three different reasons for you not receiving your supplies: 1) It's already shipped and on its way (this is the one SOLARA uses the most and its complete B.S.) 2) Your prescription is out of date and they're waiting on your doctor to send prescription (Also, a lie. My doctor never received a new request but they sent a new one anyway even though my prescription on file was still good hoping this would help me get my supplies) 3) SOLARA has not received payment from your insurance company (Also, a lie. Called my insurance company and there was not any claims that had not been paid. In fact, they paid for claims from SOLARA that I have never received. SOLARA IS A SCAM AND NEEDS TO BE INVESTIGATED FOR INSURANCE FRAUD! I have paid thousands out of pocket for supplies that SOLARA has been paid for but has never shipped to me.

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Cons:

You never receive products
Bill you for products never received

Preferred solution: Full refund

User's recommendation: Please AVOID using this company for your medical supplies!

Ryatt Biy

Terrible company. I give it one star out of 5 because only 1 out 5 customer reps is helpful. The rest don’t give correct information. They flat out lie!!! I have a battle with them with almost every.

Mar 14, 2023

1.0

The most recent one was the rep that told me on February 20, 2023 that my dexcom sensors would ship in a few days. Here it is March 14, 2023. I have called 5 times in the last 5 business days and only one person took the time to help. A hold was put on my account that nobody notified me of. They needed notes from my doctor and said they had sent two faxes. My doctors office claims they only got the one on March 8. They replied on the 10th and got confirmation that it was received. Two phone call today with a call back wait time of 50 minutes. Had terrible connection so they hung up. Called back an hour ago. Still no call back.

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Preferred solution: Deliver product or service ordered

User's recommendation: Don’t trust them to be helpful.

Resolved

Charles S Nlh

Charles S Nlh |

Livonia, Michigan

Resolved: There is no way to contact the company! Even the "Chcat" on WEB site does not work.

Dec 08, 2022

2.8

Updated by user Jan 07, 2023

Company fixed the issue and I have been provided with settlement agreement. I was able to call Solara Medical and found out there was a phone app.

to see ordered items. The app does not appear to be from Solara Medical.

They informed me that a AUTO order was sent out the end of December that was not requested and I am tried to duel shipments from 2 vendors that Medicare will not cover. Plan to block additional shipments.

Original review Dec 08, 2022

No patient history and shipping information available. Looking on Medicare it shows and different company for billing (I think-a mystery).

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Pros:

May be issue with medical doctors

Preferred solution: Service information

User's recommendation: I was pushed to Solara by a doctor from OhioHealth and will be going back to Edwards Medical .

Contact Information

Website:

www.solaramedicalsupplies.com

Mailing Address:

2084 Otay Lakes Rd #102

Chula Vista, California 91913

United States

Phone:

(800) 423-0896

Contact Solara Medical Supplies Customer Service

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Solara Medical Supplies

Solara Medical Supplies Overview

Media from reviews

Top Solara Medical Supplies Reviews

"I need to order medical supplies but I am told there is a problem with my account but no phone number is provided to fix it."

"Horrible customer service and you have to wait way to long to even talk to anyone at the company about anything."

Horrible customer service and you have to wait way to long to even talk to anyone at the company about anything.

Angry, Frustrated, and Mad

Error made by Solara ONE year ago. I informed them I would need their service.od

Horrible service

Need new Dexcom G6 meter

No Knowledge About Flexible Spending Account (FSA) Requirements

Pissed off customer

Very poor service and frustration dealing with customer service poor response time.

No answer from you. No order sent by you. Ordered weeks ago.

Just want to order supplies. Would love to just talk to a human being.

Not happy. No service. No shipment.

Horrible customer service. All calls are handled by work-from-home girls in the Philippines Clueless and difficult to understand.

Supplies

Warning for DIABETICS

Terrible company. I give it one star out of 5 because only 1 out 5 customer reps is helpful. The rest don’t give correct information. They flat out lie!!! I have a battle with them with almost every.

Resolved: There is no way to contact the company! Even the "Chcat" on WEB site does not work.

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